Citizen Travels is listed in Ticketing Agents - Air / Train / Bus. The average user rating and a snapshot of Citizen Travels follows below, followed by all the user reviews.
Very bad experience. In last month I had booked a ticket from Hyderabad to Pune. Amount got deducted, but ticket confirmation message was not received. I enquired at Citizen travels office and they said that ticket is not booked. So I again booked online ticket, but same incidence got repeated. Called Citizen travels office and enquired but they were informing that ticket is not booked. So I dropped my travel plan for that day. But after some time received SMS that ticket is booked. So again called Citizen travels office and enquired. They were informing that they need some time to check. I informed them that my travel plan is cancelled. They informed me that now tickets could not be cancelled. After two hours I received call from Citizen travels office that this bus has been cancelled. So I requested them to refund the tickets amount. They informed me that the amount will be refunded to my account. One month has passed, the amount is yet not refunded to me. I am frequently writing mails to Citizen travels, but they never respond. Customer care service of Citizen travels is very poor.
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