Solix Technologies Limited

John on 7th Jan 2015, 8:17pm | Permalink

Apparently Solix Technologies was the 3rd party contractor, hire by Universal Service Administrative Company(USAC) to handle the annual Lifeline Phone service's recertification process; For Cox Communications(Cox), in my area.

I have lifeline phone service through Cox Communications. I received my renewal forum back in Oct 2014, I filled it out the same day, and mailed it back, at the Post Office. I received no further communications from nether Cox, USAC, nor from Solix.

I am sure I filled out the form right: I am disabled and my only income is Social Security Disability, and is well below the single person cap; I have both Medicare and Medicaid, and receive extra help to pay for my meds; Lastly I did receive my State of Oklahoma Sells Tax Rebate last year. So I am very puzzled as to why I have been cut off from the Lifeline program.

Saturday night (-02-2015) after 10:00 PM, I received an email from Cox that a work order for my phone service was completed. Since I did not request a work order I called them about it. I find out that I have been removed from the Lifeline program with no explanation as to why.

Some where Solix messed up and lost my form. they made no attempt to contact me and letting me know that they had not received it, or that there was a problem, As is my right under the FCC rules and regulations: Nor have I been given the ability to appeal Solix's adverse decision, which is also My Right under the FCC.

According to a Cox Sr. sales and Operation Specialist I am not the only victim of the shoddy work by this Solix. Cox has been swamped the last few days, by other Cox's Lifeline customers who were also cut from the program, without prior notice or explanation, by Solix.

The only Phone line to the Solix group/offices that handled this recertification process, 1-855-332-3919 was turn off after the recertification period end on December 6th 2014 ended. so like Gypsy in the night they folded up their tent and disappeared, leaving a trail of victims, like me in their wake.