Notes by this user:
Application for the post of SERVICE ADVISOR
Seeking a challenging and rewarding position as an automotive group Service Advisor using automotive concepts while implementing strategies that will further the company’s goals.
Worked as a Service Advisor in M/s WOQOD Auto Service, PO Box No.777 Doha Qatar.
(October’2009 – April’ 2012)
Worked as a Delivery Co Ordinator in M/s ABT Maruti Guindy Chennai
(July2012 to Oct.12)
Customer Handling: Receive vehicle for Service and other repair Jobs and open service order
Using 5W1H to understand the customer concerns, requirements and accordingly open service orders.
Provide detailed job estimation on jobs to be carried out. Follow-up with customer for additional job approval through telephone, mail communication and update in service order, collect 50% down payment from customer if major job carried out.
Selling accessories, rust proof, tinting, flushing, seat cover & service contracts
Regular follow up with Workshop controller and parts department on his vehicles and update the status to customer regularly.
Arrange Invoices, prompt delivery, explain jobs done details to customer.
Stamping service book and post service follow-up.
Worked as a Yard Coordinator/Warranty Administrator in Kapico Maruthi India Pvt Ltd in Chennai India
(February’2006May – July 2009))
Opening of Service Orders for PDI vehicles: With clear and accurate detailed job cards are raised for correct interpretation by Workshop Technicians/Supervisor. (PDI, Accessories, fitment, Paint Protection, Rust proof coating, Tinting)
Online warranty claim, Quality Inspection for PDI vehicles
Technical/Product Knowledge: Collating available information to ensure up-to-date knowledge of the product in order to keep aware of technical changes.
Estimation: Preparing the quotes for work, obtaining approval as per Company guidelines.
Attending to Telephones: Answer incoming calls, deal with customer request
Administration & Maintenance: Vehicle Registration, Insurance, Yard vehicle stock and fuel maintenance.
Diploma in Computer Application
Type writing English Lower Grade
Graduation – Bachelor of Arts, from University of Madras
Automobile Training at Qatar Gas & Maruti
Software: DMS (Dealer Management System)
Good communication and customer handling skills
Well-groomed and presentable
Self-motivated, reliable and confident
Positive attitude and ability to Team work well with others
Good knowledge of MS Office products
Willing to work on extended working hours in the evening and even on weekends, Holidays
English, Hindi, Malayalam, Tamil & Arabic
Name : A.ALI HUSSAIN
Date of Birth : 27-02-1972
Address : No.6l1 BHAVANI STREET,
BALAJI NAGAR, IRUMBULUR,
EAST TAMBARAM, CHENNAI 600 059
Father’s Name : A.ASHAK HUSSAIN
& Occupation : Retd..State Govt. Employ
Mother’s Name : P.T.KATHIMATHI
& Occupation : Retd. Teacher for S.I.E.T School
Having : Laptop, Two Wheeler
Gender : Male
Marital Status : Married
Nationality : Indian
PASSPOSR NO. : H2390495