Crux Management Services Pvt Ltd

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Application for the post of SERVICE ADVISOR A.ALI HUSAIN Mobile: 00919790291172 Email: a.alihusain@yahoo.com OBJECTIVE Seeking a challenging and rewarding position as an automotive group Service Advisor using automotive concepts while implementing strategies that will further the company’s goals. EXPERIENCE Worked as a Service Advisor in M/s WOQOD Auto Service, PO Box No.777 Doha Qatar. (October’2009 – April’ 2012) Worked as a Delivery Co Ordinator in M/s ABT Maruti Guindy Chennai (July2012 to Oct.12) Job Responsibilities:- Customer Handling: Receive vehicle for Service and other repair Jobs and open service order Using 5W1H to understand the customer concerns, requirements and accordingly open service orders. Provide detailed job estimation on jobs to be carried out. Follow-up with customer for additional job approval through telephone, mail communication and update in service order, collect 50% down payment from customer if major job carried out. Selling accessories, rust proof, tinting, flushing, seat cover & service contracts Regular follow up with Workshop controller and parts department on his vehicles and update the status to customer regularly. Arrange Invoices, prompt delivery, explain jobs done details to customer. Stamping service book and post service follow-up. Worked as a Yard Coordinator/Warranty Administrator in Kapico Maruthi India Pvt Ltd in Chennai India (February’2006May – July 2009)) Job Responsibilities:- Opening of Service Orders for PDI vehicles: With clear and accurate detailed job cards are raised for correct interpretation by Workshop Technicians/Supervisor. (PDI, Accessories, fitment, Paint Protection, Rust proof coating, Tinting) Online warranty claim, Quality Inspection for PDI vehicles Technical/Product Knowledge: Collating available information to ensure up-to-date knowledge of the product in order to keep aware of technical changes. Estimation: Preparing the quotes for work, obtaining approval as per Company guidelines. Attending to Telephones: Answer incoming calls, deal with customer request Administration & Maintenance: Vehicle Registration, Insurance, Yard vehicle stock and fuel maintenance. EDUCATIONAL QUALIFICATION Diploma in Computer Application Type writing English Lower Grade Graduation – Bachelor of Arts, from University of Madras Automobile Training at Qatar Gas & Maruti COMPUTER SKILLS Ms office Software: DMS (Dealer Management System) STRENGTHS Good communication and customer handling skills Well-groomed and presentable Self-motivated, reliable and confident Positive attitude and ability to Team work well with others Good knowledge of MS Office products Willing to work on extended working hours in the evening and even on weekends, Holidays LANGUAGES KNOWN English, Hindi, Malayalam, Tamil & Arabic PEROSONAL Name : A.ALI HUSSAIN Date of Birth : 27-02-1972 Address : No.6l1 BHAVANI STREET, BALAJI NAGAR, IRUMBULUR, EAST TAMBARAM, CHENNAI 600 059 INDIA. Father’s Name : A.ASHAK HUSSAIN & Occupation : Retd..State Govt. Employ Mother’s Name : P.T.KATHIMATHI & Occupation : Retd. Teacher for S.I.E.T School Having : Laptop, Two Wheeler Gender : Male Marital Status : Married Nationality : Indian PASSPOSR NO. : H2390495